Limited Lifetime Product Warranty
FGI Industries Ltd. stands behind its Covered Bridge Cabinetry kitchen products from the day you purchase them for as long as you own it. You can rest assured that when you purchase a Covered Bridge Cabinetry kitchen product, it will last for as long as you own your home. FGI Industries provides a limited lifetime warranty that its Covered Bridge Cabinetry kitchen products will be free of defects in the materials and workmanship under normal use for as long as they are owned by the original retail purchaser of the products from an authorized retailer. The warranty is non-transferable and applies only to the original residential installation.
What does the warranty cover?
During the warranty period, FGI Industries will repair or replace, at its option, any Covered Bridge Cabinetry product or part thereof that is covered by this warranty. FGI Industries is constantly changing and improving its Covered Bridge Cabinetry product offerings and, as such, exact replacements may not be available. If a warranty claim is filed after a Covered Bridge Cabinetry kitchen product becomes obsolete or discontinued, FGI Industries will replace the affected component with a new component of the same or similar style based on availability. If products or components are replaced under this warranty, FGI Industries does not guarantee that the finish of the replacement products or components will exactly match the finish and appearance of the products or components in the residential application. This is due to the changes that occur during the wood’s natural aging process, affecting its color and grain.
What does the limited warranty NOT cover?
The following are not covered and void the warranty for the product: (i) wear and tear; (ii) damage or defects caused by misuse, vandalism, abuse, negligence, alteration, abnormal use, non-residential use; (iii) accidental damage, damage in transit or prior to or during installation; (iv) effects of exposure to sunlight, extreme temperature, moisture or dryness levels (if product must be stored, it should be covered and stored in a humidity/temperature controlled environment away from direct sunlight); (v) damage caused by excessive loads or water contamination; (vi) unauthorized disassembly repair or modifi cation, (vii) damage caused by Acts of God, including natural disasters; (viii) normal incidental deterioration such as nicks, scratches, abrasions and natural aging whether resulting from the effects of normal wear and tear or abnormal use; (ix) damage caused by use of abrasive cleaning chemicals; and (x) products not purchased in, or installed in, the United States. In addition, the following are not covered under this warranty:
- Any Covered Bridge Cabinetry products or parts that have been modified, including use of non FGI Industries replacement parts.
- Installation by a professional contractor is recommended. All products altered or damages during installation, including storage or use of a product not in accordance with the product instructions.
- Claims for which no original receipt and proof of original ownership is provided.
- Countertops, appliances, plumbing fixtures.
- Labor related to removal, installation, shipping, freight or other charges incurred in repairing or replacing any product under this warranty.
- Uses of the product in an outside environment.
- Unfinished cabinetry.
- Component parts included in the product that were not manufactured by Covered Bridge Cabinetry.The warranties, if any, on those components are limited to the warranties provided by the original component manufacturer.
Natural woods may vary in color, characteristics and exhibit subtle changes as they age, resulting in cabinet colors and finishes lightening, darkening or changing over time. Also, humidity and temperature changes can cause wood to expand and contract. This can result in breaks in the base or finish coat at the joint areas. Sunlight, smoke, household cleaners, and other environmental conditions may also affect the color and integrity of your finish over time. These are all normal changes that occur in a product as a consequence of its material and the environment it is used in, and are not covered by this warranty. A touch-up kit is provided with the products or can be ordered to reduce the appearance of cracks. Please contact Covered Bridge Cabinetry about wood and finish specifications, as well as humidification guidelines and customer care suggestions.
At the time of installation, doors may warp a 1/4″ or less, which is normal. The doors must be allowed to set which will take two (2) seasons (e.g., spring and summer). Typically, the door will return to its normal flat state after the two seasons, once the Product acclimates to the installed environment. If the warpage still exists after two seasons, contact us as noted below. Prior to requesting any replacement, please be sure that the problem is not due to an incorrect installation.
All claims under this warranty must include a reasonable description of the defect and the date and place of purchase. A copy of the original purchaser’s dated receipt must be submitted with all claims to preserve the rights under this warranty. FGI Industries reserves the right to inspect the claimed defective Covered Bridge Cabinetry kitchen product prior to any replacements or repairs being made to verify the product is in compliance with this warranty. If after a product is replaced or repaired by FGI Industries under a claim and it is subsequently determined that the product or damage was not covered.
To the maximum extent permitted by applicable law: THIS LIMITED WARRANTY SETS FORTH THE ONLY WARRANTIES EXTENDED BY COVERED BRIDGE CABINETRY AND FGI INDUSTRIES LTD. FOR THE KITCHEN PRODUCTS AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND CONSTITUTES THE ENTIRE LIABILITY OF COVERED BRIDGE CABINETRY AND FGI INDUSTRIES LTD. TO THE EXTENT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, SUCH WARRANTIES ARE LIMITED TO THE DURATION PROVIDED BY LAW.
THIS WARRANTY DOES NOT COVER, AND COVERED BRIDGE CABINETRY AND FGI INDUSTRIES LTD. SHALL NOT BE LIABLE FOR, ANY AND ALL INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOSS OF USE, LOSS OF PROFITS, LOSS OF REVENUE, LOST GOODWILL, CLAIMS OF EMOTIONAL DISTRESS, RETURN SHIPPING COSTS, SERVICE AND LABOR COSTS, AND EXPENSES RELATED TO UNINSTALLING OR INSTALLING ANY MATERIAL OR PARTS (INCLUDING REPLACEMENT PARTS), WHETHER ARISING OUT OF BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF COVERED BRIDGE CABINETRY AND FGI INDUSTRIES LTD. HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF. COVERED BRIDGE CABINETRY AND FGI INDUSTRIES LTD.’S TOTAL LIABILITY UNDER THIS LIMITED WARRANTY SHALL BE REPLACEMENT OR REPAIR, OR REFUND OF THE PURCHASE PRICE AS SET FORTH ABOVE. IN NO EVENT WILL COVERED BRIDGE CABINETRY’S AND FGI INDUSTRIES LTD.’S ENTIRE LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT WARRANTED HEREUNDER, OR THE NON-CONFORMING PORTION THEREOF, WHICHEVER IS THE LESSER AMOUNT.
This warranty excludes all industrial, commercial and business usage, whose purchasers are hereby extended a one year limited warranty from the date of purchase, with all other terms of this warranty applying except the duration of the warranty.
Some provinces and some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province. This warranty is not transferable.
How do you submit a warranty claim?
Within thirty (30) days of discovering a defect, please contact your authorized dealer or distributor, where you originally purchased the product, who will arrange for inspection of product, or contact our Service Department at:
FGI Industries Ltd., CustomerService@coveredbridgecabinetry.com or call 888-528-4151. Our Service Department may request samples or pictures of the defective product for evaluation. Do not return any product until our Customer Service Representative issues you a Return/Replacement Goods Authorization Number. In the event that we determine that a product was not defective or that any defect is not covered by this warranty, Covered Bridge Cabinetry reserves the right to deny replacement of the product. ANY PRODUCTS ALTERED OR DAMAGED DURING INSTALLATION ARE NOT RETURNABLE AND VOID THIS AND ALL WARRANTIES.